Delivery Policy, Warranty and Returns
Delivery Policy
All orders will ship within 2 business days from date of order.
Shipping Methods
Please choose desired route of shipping.
- Standard (ground) will take 7-10 business days from date of order.
- Expedited will arrive 3 business days from date of order.
Payment Information
Visa
Mastercard
American Express
Discover
Check or Money Order - Check or Money order purchases must be prepaid in full (installment payments are not available for check or money order payments) and should include S&H (if applicable) and sales tax for those with delivery addresses in California or Nevada. Check or money orders should be sent to:
MyPurMist
26 Barnes Industrial Road North
Wallingford, CT 06492
Click here to download the form to order with a check. Check or money orders take 2-3 weeks for shipping and delivery and expedited shipping methods are not available.
Order and Shipping Confirmation
After you make a purchase on our web site, you will receive an E-mail confirmation containing your order information within a few hours. All customers who provide an email address, whether orders are placed by phone or web, will receive an email shipping confirmation once their order is shipped.
International orders
Please contact customer service at 1-855-MyPurMist (1-855-697-8764) Monday-Friday during the hours of 8:30 am to 10:00 pm EST, to place orders outside the US or Canada. Or email us at: info@vapore.com
Warranty
At MyPurMist™ we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications. Defective product is extremely rare. We do, however, examine returned products to help us identify product and/or process improvements.
You have nothing to lose in trying any MyPurMist product. We are happy to offer a 30-day, 100% money back guarantee on the MyPurMist device. MyPurMist also comes with a one-year warranty covering any manufacturer defect-related problems resulting from everyday use of the product. The warranty does not cover damage resulting from use of any water other than distilled or demineralized water (we recommend using MyPurFill liquid only) or otherwise not following the instructions for use in the user manual. If a warranty claim is made, we will replace the product at no cost to the customer. We will pay for shipping to send the new product out and will also pay for shipping the get the defective unit back for testing. Please contact us at TechSupport@MyPurMist.com for fastest service (emails responded to in 3 hours or less). Or call us at 1-866-925-6710 (calls returned within 1 business day).
If you are not 100% satisfied with your MyPurMist™ product and would like to return it for a full refund, less shipping (if applicable), please email us at CustomerSupport@MyPurMist.com or call us at 1-855-MyPurMist (1-855-697-8764) for a Return Authorization (RA) request within 30 calendar days of the receipt of the product.
Upon return, credit will be applied back to your original card, if purchased directly from MyPurMist.com or via phone. If original purchase was made from a third party, an immediate refund may be available by returning your MyPurMist product to the retailer of your original purchase.
Please note that MyPurMist does not permit the return of or offer refunds for:
- Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels.
- Any accessories that have been opened.
- MyPurMist devices purchased more than 30 days prior unless specific specials extended this period.
- Packages missing components.
- Products returned without a valid itemized receipt.
- Shipping charges
Products returned without an RA (Return Authorization) number will not be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. MyPurMist does not assume responsibility for lost or stolen product being returned for a refund without an RA number.
Note: MyPurMist recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to MyPurMist or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
